Save 5% when you use coupon code "allsteam"

Shipping & Returns

Order Confirmation


As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically contact our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.


Free Shipping

We’re proud to provide free shipping on all orders within the continental US. (48 contiguous States) except certain areas which are considered remote or isolated for delivery by Furniture Carriers in which case additional fees may be charged.


Delivery Time

Every product on the site has a unique estimated delivery time – the number of business days it takes for a product to be processed and prepared for shipment at the warehouse, and then shipped to you. While we try to make these estimates as accurate as possible, delivery time varies based on many different factors and our estimates are not guaranteed. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. Please keep in mind that some items may take longer than others to ship out. Estimated arrivals times can sometimes impact how soon an item will be shipped. You can contact customer care at anytime with questions about your order reaching us via info@steampunkauthority.com


Common Carrier (UPS, FedEx, DHL, ePacket, or USPS)

UPS/FedEx - When items have a size and/or weight small enough to be handled by these carriers, they will be sent by UPS or FedEx.  You will be able to track your UPS/FedEx packages using standard tracking numbers by going to http://www.ups.com/ or www.FedEx.com as applicable. We do not require an adult signature for Common Carrier deliveries.


Damages **VERY IMPORTANT**

It is your responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated. If inspection cannot be done in a reasonable amount of time the customer must notate “SUBJECT TO INSPECTION” before signing for the waybill. If the above notation or specific damage is not stated on the waybill, we may be unable to replace or otherwise warranty the order. When you sign for a package(s), without any further written comment, you are accepting that the merchandise arrived in good condition.

Returns

We want you to buy with confidence. Our Returns Policy makes it easy for you to return your new, unused products for a FULL REFUND when you contact us at support@sunshinestop.com within 30 days, no questions asked. We ask only that you pay for the return shipping. Exceptions to this rule are made when shipping products (usually large or heavy) via freight. Returning items that were shipped via freight may incur restocking fees.  


Refunds will only be issued to the original credit card that you used when placing your order.

For items shipped via freight, please contact us immediately or by the next business day.

In the unlikely event that your order is incorrect, missing parts, damaged or defective, contact us right away so we may arrange for a replacement.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.

When returning an item that was initially shipped freight, it is essential that the item be returned via freight shipping service.  The packaging used for items that are shipped freight may not be sufficient for ground shipment handling. Items returned damaged will not receive a refund.

You are responsible for all freight costs and a restocking fee may be applied.

Returns will be inspected prior to issuing credit.

Additional fees may apply if not returned in original packaging.

If you are returning a product that was originally purchased with a gift certificate, or that was given to you as a gift, you will receive an in-store credit as your refund.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return.  Upon receipt of said item we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If the item is received and refused you may choose to have the item disposed of or have the item returned to you at your expense.