Shipping & Returns
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically contact our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
We’re proud to provide free shipping on all orders within the continental US. (48 contiguous States) except certain areas which are considered remote or isolated for delivery by Furniture Carriers in which case additional fees may be charged.
Every product on the site has a unique estimated delivery time – the number of business days it takes for a product to be processed and prepared for shipment at the warehouse, and then shipped to you. While we try to make these estimates as accurate as possible, delivery time varies based on many different factors and our estimates are not guaranteed. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. Please keep in mind that some items may take longer than others to ship out. Estimated arrivals times can sometimes impact how soon an item will be shipped. You can contact customer care at anytime with questions about your order reaching us via firstname.lastname@example.org
Common Carrier (UPS, FedEx, DHL, ePacket, or USPS)
UPS/FedEx - When items have a size and/or weight small enough to be handled by these carriers, they will be sent by UPS or FedEx. You will be able to track your UPS/FedEx packages using standard tracking numbers by going to http://www.ups.com/ or www.FedEx.com as applicable. We do not require an adult signature for Common Carrier deliveries.
Damages **VERY IMPORTANT**
It is your responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated. If inspection cannot be done in a reasonable amount of time the customer must notate “SUBJECT TO INSPECTION” before signing for the waybill. If the above notation or specific damage is not stated on the waybill, we may be unable to replace or otherwise warranty the order. When you sign for a package(s), without any further written comment, you are accepting that the merchandise arrived in good condition.